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This figure has remained relatively steady, however it isacknowledged that the majority of customer experience strategies had a leadtime to implementation and therefore there may not have been the opportunityfor an impact from this date. It is also acknowledged that the response toCouncil’s implementation to FOGO has also had an impact on complaintsreceived by the IOSS. On 8 August 2023 Council resolvedthat the Internal Ombudsman Shared Service (IOSS) conduct a 12-month review ofcustomer service to determine what improvements have been made and where thereare further opportunities. The scope and concept designactivities have been finalised, including costing analysis and valueengineering to ensure that Council obtains the maximum value from the works,and preparation of planning approval documentation for the project. Thenext stage of design development forms the 80% design package which considersthe feedback provided at the Access Local Advisory Group meeting and throughthe 50% design development stage. Council has appointed externalconsultants to provide Architectural design, Project Management and ProjectAssurance services with demonstratable experience and capability tosuccessfully deliver the project.
The Panel does not support the Council Officer’s recommendation for the provision of 2% of new residential gross floor area as affordable housing. Given the proponent’s offer, the Panel recommends that at least 10% of new residential gross floor area on the site be provided as affordable housing in perpetuity. Further, if required, this can be revisited post-exhibition after consultation with the community and relevant government authorities. It could be prejudicial to prescribe a maximum height prior to Council completing its strategic assessment of heights, and it could predetermine an inappropriate development standard for building height in this vicinity. The site is located in an existing urban area with good access to a range of social infrastructure. Further consultation can roofing services markham occur with relevant Stage agencies as required by the Gateway Determination.

The Office of Local Government released a ConsultationDraft of a new Model Code of Meeting Practice in December 2024. Council lodgeda submission in respect of the  Consultation Draft in February 2025. The timeline for releasing the final Model Code of MeetingPractice is not publicly available.
The improvement in customerservice performance has been sustained, consistently surpassing the 90%benchmark in the bi-annual Mystery Shopper program, with a record-high score of96.28% in May 2024. Mandatory training on‘Complaints OMS’ and programs such as ‘Plain English’will enhance staff awareness in addressing concerns and stress clearcommunication, fostering stronger customer relationships and improving servicedelivery. Council willempower staff to deliver exceptional service through improved processes and aculture of responsiveness. Accountability to our community for the standard ofservice provided remains a priority. This sectionhighlights the achievements in improving the customer experience against thefour strategic priorities outlined in the Strategy.

Anytime Plumbing Sydney is a trusted provider of comprehensive plumbing solutions, proudly serving the local community with a commitment to quality, reliability, and round-the-clock support. We specialise in both residential and commercial plumbing services, offering prompt and professional assistance 24 hours a day, 7 days a week. Single storey brick and terracotta  tiled dwelling.The house is of brick construction finished with tuckpointing to the lower half and roughcast render to the upper section, separated by a projecting brick stringcourse.
Tourism publications like SydneyOfficial Map and Sydney Travel Guide will help Council directly targetinternational visitors with publications found inmajor hotel chains and Sydney airport. The link below from Sydney Travel GuideAutumn 2025, has an editorial the Chamber did for Balmain Rozelle on pages32-33, provides a good example of what can be done. FINANCIALIMPLICATIONSThe actionsoutlined in this report are within the current budget allocation for ChristmasDecorations. The Christmas trees used last year have been assessed by a structuralengineer who advised they passed lifespan and are not safe to use. Itis proposed to use around $66,000 to purchase new decorations with theremaining funding to be used to install the Wellington Ring and Christmas starthat remain in the Council collection.
The sustainability badge isawarded to suppliers on the VendorPanel platform who meet certainsustainability criteria. This helps promote responsible procurement by making iteasier for buyers to select environmentally and socially responsible vendors. Inner West is part of the SSROCregional contract Paving the Way, which has a focus on using recycledmaterials in infrastructure projects, developing guidelines and providingspecifications to easily embed this in procurement practices. Having regard to the first point,it is noted that Council’s Procurement Policy was updated in 2024 torequire a mandatory weighting of 15% to sustainability. However, itcould also include requirements for recycled content including plastics whereapplicable.

As a territorial authority, the Carterton District Councilis required to manage and enforce the Dog Control Act 1996 (the Act). Under Section 10A of the Act Council must, in respect of each financial year,provide an Annual Report that sets out activities that have been undertaken inrelation to our dog control and practices. A highlight of the exercise was the participation ofCouncil staff in the Tākaihere (Iwi liaison) role. Whānauwellbeing and tikanga Māori were embedded within the emergency responseexercise and provided strong support for welfare needs. We continue to focuson increasing reporting following a lower than usual number of reports over thelast 3 months.
TheCommonwealth committing $20 million to the project, with the NSW Government andthe Inner West Council investing $10 million each towards the upgrade. A project team withdemonstratable experience and capability to successfully deliver the projecthas been formed, with a comprehensive project assurance and governanceframework being applied to the project. The EOI submissions have been evaluated and is the subject of aseparate confidential report being tabled at the June Council meeting. Planning and design activities have advanced significantly with the 50%design package reviewed by the project team. In relation to other Stage 1work, electrical trenching works to support the new plant have commenced. Theseworks will extend from the rear turf area along the side Laneway, and progress aroundthe front of the Centre to the new MSB location on Mary Street.

Councilsmust respond to a requester ‘as soon as reasonably practicable’ andno later than 20 working days after the day on which the request wasreceived. Our practice is to acknowledge receipt of the request withinthe first working day. We respond promptly to requests and generally wellahead of the 20 working days.
These shelter strategies also protect openable windows from rain allowing them to stay open in hot, wet weather. Ceiling fans (which provide up to five degrees of cooling effect in hot humid weather) were installed to the core rooms to avoid the need for air-conditioning. Replacing the old roof and external walls allowed for full insulation to be installed in the building envelope. Single storey brick and terracotta tiled dwelling.The house is of brick construction with tuckpoint finish to the lower half and roughcast render to the remainder of the elevation.
Officers recommendCouncil make use of the alternative provisions in the PAA for our consultationon the future of water services delivery in our district. It is currentlyadministrated by the West Taratahi Hall Association (WTHA). It hasReserve Act status under the Community Building Reserve Category. While council retains ownership of both West Taratahibuildings and land, the community is responsible for the day to day operatingof the Hall. The funding for the upkeep of the hall is obtained throughhiring the hall out, community fundraising, with the opportunity to apply forcommunity grants from the council and other funding providers.

A Planning Proposal provides the opportunity for public benefit through the provision of affordable housing which should be utilised in this instance. The Panel notes the offer of the applicant to provide 10% of apartments as affordable housing for a period of ten (10) years. The Panel appreciates that this is not consistent with Council’s adopted Policy which requires the provision of 15% affordable housing in perpetuity. With regard to 3a, it should be clarified that the Sydney Airport OLS is not an absolute constraint on development and can be exceeded in consultation with the relevant Federal Government authorities. However, removal of the HOB control for the site would create uncertainty in the Planning Proposal assessment process and for the community.